❓ Frequently Asked Questions
All Answers About fbaj
From opening an account to depositing with bKash, claiming bonuses, cricket betting and safe gaming — find detailed answers to all your questions here.
Welcome to fbaj. On this FAQ page we have provided clear and detailed answers to the most common questions from players in Bangladesh. Topics covered include account registration, deposits and withdrawals via bKash or Nagad, the welcome bonus, slots and cricket betting through to responsible gaming. If you cannot find your question, our 24/7 Bengali live chat support is always ready.
Account and Registration
Account and Registration
Answers to questions about opening an account, logging in and identity verification at fbaj.
Opening an account at fbaj is very simple. Go to the fbaj Login page, enter your mobile number, a strong password and the required details. Your account will be active within a few minutes and you will be eligible for the welcome bonus. Please note that fbaj is only for those aged 21 and above.
Yes, fbaj may verify your identity before processing a withdrawal. You will generally need to submit a photo of your national ID or passport along with a selfie. This is done to ensure the security of your account and fair play. Verification is usually completed within 24 hours.
On the fbaj Login page, click the "Forgot password?" option. Enter your registered mobile number or email address and a verification code will be sent to you. Use that code to set a new password. If you have any trouble, contact our 24/7 live chat.
No. Under fbaj's rules, only one account per person is allowed. Attempting to open multiple accounts from the same mobile number, bank account or device may result in all accounts being suspended and balances being forfeited.
Yes. fbaj is fully mobile-friendly. The site runs smoothly on the browser of any Android or iOS smartphone. Cricket betting, playing slots, deposits and withdrawals can all be done from your mobile without downloading a separate app.
Deposits and Withdrawals
Deposits and Withdrawals
All questions about transactions via bKash, Nagad, Rocket and bank transfer.
Deposits from bKash to fbaj are generally instant — your account is credited within a few seconds to a few minutes. The same applies to Nagad and Rocket. Bank transfers may take slightly longer — usually completed within banking hours. If there is any issue, contact live chat immediately.
The minimum deposit amount across all payment methods at fbaj is ৳200. Whether you use bKash, Nagad, Rocket, Upay or bank transfer, the same minimum applies. Your first deposit must be ৳200 or more to qualify for the welcome bonus.
Withdrawal requests at fbaj are generally processed within 1 hour. Approved withdrawals to bKash, Nagad or Rocket arrive very quickly. Having your KYC verification complete makes the process smoother. Your first withdrawal may take a little longer due to identity verification.
The minimum withdrawal at fbaj is ৳1,000. Withdrawal requests for less than this amount cannot be processed. Winnings earned from bonuses must meet the wagering requirements before withdrawal — see the bonus section for details.
fbaj does not charge any deposit or withdrawal fees of its own. However, your bKash, Nagad or bank may apply their own transaction charges — this depends entirely on that payment provider's policies. The same applies to Upay and Rocket users.
Yes, Nagad is a fully supported payment method. On the cashier page, select Nagad, enter the amount and follow the instructions. You can start gaming with a minimum deposit of ৳200. Please use the correct agent number shown on the fbaj page.
Games and Rules
Games and Rules
Questions about cricket betting, slots, live casino and fair play.
fbaj offers betting on BPL and all other major cricket tournaments. Go to the cricket section, select a match, choose a market (match winner, total runs, toss, etc.) and enter your amount on the bet slip to confirm. In-play betting is also available on live matches.
fbaj has a large collection of slots from top providers including PG Soft, Pragmatic Play and JILI. Popular games like Fortune Tiger, Gates of Olympus, Sweet Bonanza and Fortune Gems are available, and new games are added regularly. See the full list on the slots page.
RTP (Return to Player) is a measure of the percentage a game theoretically returns to players over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered — but this is only a long-term average and results of individual sessions may vary. fbaj works only with certified fair game providers.
fbaj's live casino section features tables from various providers including Evolution Gaming and Ezugi. Some tables have Bengali-speaking dealers, particularly during Bangladesh time. You can use the language and dealer filters in the lobby to choose your preferred table.
Aviator is a crash game by Spribe. As a plane takes off, a multiplier keeps increasing and the plane can fly away at any moment. The player must cash out before the plane flies away. The longer you wait to cash out, the higher the multiplier — but the risk increases too. It is a game of pure chance.
Bonuses and Promotions
Bonuses and Promotions
Details about the welcome bonus, VIP cashback and other offers.
fbaj offers new members a 100% bonus up to ৳10,000 on their first deposit. That means if you deposit ৳10,000, you get another ৳10,000 as a bonus. To receive this bonus, activate the offer at the time of your first deposit after opening your account.
The wagering requirement on the fbaj welcome bonus is 10x. This means you must wager 10 times the bonus amount before you can withdraw it. Example: if you receive a ৳1,000 bonus, you can withdraw after placing a total of ৳10,000 in bets. This is a relatively low requirement within the industry.
fbaj's VIP program has 4 levels: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). Levels are upgraded through regular gaming activity. Higher levels come with faster withdrawals, a personal account manager, and exclusive offers.
fbaj's VIP cashback is calculated on a weekly basis and is generally credited to your account every Monday. Your cashback rate is determined by your VIP level. Cashback is usually given as direct cash — however, please check the bonus terms page for applicable conditions.
Yes, fbaj runs special promotional offers during major tournaments like the T20 World Cup, IPL and BPL. These may include match-based free bets, boosted odds and special cashback. Check the promotions page regularly or ask on live chat for the latest offers.
Security & Responsible Gaming
Security & Responsible Gaming
Information about protecting your account, the 21+ rule, and healthy gaming habits.
Yes, fbaj uses full SSL encryption technology to keep all data secure. Your personal information and financial transactions are not shared with any third party. Read our detailed privacy policy here.
Yes, fbaj is for people aged 21 and above only. When you create an account, you agree to this condition. We follow age verification procedures to prevent access by minors. Parents are requested to take steps to ensure that underage individuals cannot access this site.
Absolutely. fbaj places responsible gaming as its highest priority. If you feel that gaming is going beyond your control, you can contact us via live chat or at [email protected] to activate a temporary (cooling-off) or permanent self-exclusion. Learn more on the Responsible Gaming page.
Yes. fbaj provides the option to set deposit limits, betting limits and session time limits. These tools can be activated from your account settings or you can apply via live chat. Using these limits to build healthy gaming habits is recommended.
fbaj's support team is available to help in Bengali 24 hours a day, 7 days a week. Click the live chat icon at the bottom right of the site to speak directly with support. To contact us by email, use [email protected].
Some warning signs: feeling the urge to play beyond your budget, repeatedly playing to recover lost money, neglecting family or work to play, feeling uncomfortable when not playing. If you notice these signs, take a break and talk to us via live chat. The Responsible Gaming page has more information and links to support.
Still have questions?
Our Bengali-speaking support team is ready for you 7 days a week, 24 hours a day. Get instant help via live chat or send us an email.
[email protected] — replies usually within 1 hour
Contact Support
Reach us in whichever way is most convenient for you
Live Chat
Instant support in Bengali, 24/7. Click the live chat icon on the site.
Email Support
[email protected] — email us for detailed issues.
Responsible Gaming
To set up self-exclusion or limits, see here.