fbaj's Privacy Policy
Your personal information is kept fully secure with us. We protect your privacy through SSL encryption and strict data governance policies.
Introduction and Applicability
fbaj ("we", "us" or "platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy explains what information we collect when you visit or use the fbaj.cam website, how we use it, and how we keep it secure.
This privacy policy applies to all fbaj services, the mobile version, and associated digital platforms. By creating an account on our site or using our services, you agree to the terms of this policy. If you do not agree with any term of this policy, please refrain from using our platform.
We reserve the right to update this privacy policy at any time. In the event of changes, we will post a notice on the site and the "Last Updated" date will change. You are advised to review this policy periodically.
What Information We Collect
fbaj collects various types of information that are necessary for providing our services, ensuring security, and improving the user experience. The details of that information are described below:
Personal Identity Information
At the time of account registration, your full name, date of birth, national ID number (where applicable), email address, and residential address are collected.
Financial Information
Payment method details used for deposits and withdrawals, such as bKash, Nagad, Rocket, or Upay account numbers. Full card numbers are never stored.
Technical Information
Your device's IP address, browser type and version, operating system, device identifier, and session token are collected.
Usage and Activity Information
Your time spent on the site, pages visited, game play history, bet amounts, and account activity logs are stored.
Communication Information
Messages sent to customer support via live chat or email are recorded for the purpose of service improvement and issue resolution.
Location Information
General geographic location is determined through your IP address. This is used for fraud prevention and security verification.
Automatically Collected Information
We automatically collect certain information using cookies, web beacons, and similar technologies. This information is used for analytical purposes regarding your visit.
Purpose of Data Use
fbaj uses collected information for the legitimate purposes listed below. We never use your information for excessive or irrelevant purposes:
- Account Management: Ensuring your registration, login process, and account security.
- Financial Transactions: Accepting deposits, processing withdrawals, and ensuring bonus distribution.
- Identity Verification: Conducting KYC processes to prevent fraud, money laundering, and underage access.
- Customer Support: Helping resolve your issues and operating 24/7 live chat support.
- Service Improvement: Improving platform performance, game variety, and user experience.
- Security Monitoring: Detecting suspicious activity and preventing security breaches.
- Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.
- Responsible Gaming: Monitoring gambling patterns and providing support to players with problem gambling.
- Marketing Communications: Sending promotional offers and bonus information in accordance with your consent.
We never sell your information to third parties. Protecting your privacy is a core principle of ours.
Data Sharing and Disclosure
fbaj shares your information with third parties only in strictly limited circumstances and for legitimate reasons. Those circumstances are described in detail below:
With Service Providers
We work with trusted third parties for payment processing, technical infrastructure, and customer support. These parties are contractually bound to comply with our privacy policy and may only use the information for the specific purpose of delivering their service.
Legal Obligations
We may be required to disclose information to comply with court orders, requests from government authorities, or applicable legal requirements. In such cases, we always take action after seeking legal advice.
Security Protection
Relevant information may be shared with relevant authorities or security agencies to detect and prevent fraud, illegal activity, or threats to the security of our platform.
With Your Consent
Before sharing your information for any purpose other than those stated above, we will obtain your explicit consent. Your information will never be sold to advertisers or unrelated third parties.
Data Security Measures
fbaj has adopted the highest technical and administrative measures to protect your personal information. Our security framework is described below:
SSL Encryption
Our entire website is protected by 256-bit SSL encryption. All data transferred between your browser and our servers is transmitted in encrypted form.
Password Protection
Your password is stored using strong cryptographic hashing. We never store your password in plain readable form.
Secure Servers
Our data is stored in secure data centers where regular security audits and monitoring are conducted. Firewalls are used to prevent unauthorized access.
Staff Training
fbaj staff receive regular training on data protection. Only authorized personnel may access your information for specific purposes.
Nevertheless, no method of transmitting information over the internet or storing it electronically is 100% secure. We make every effort to protect your information, but absolute security cannot be guaranteed. If you believe your account security has been compromised, contact us immediately.
Cookies and Tracking Technology
fbaj uses cookies to improve website functionality and to make your visit easier and more personalized. The different types of cookies are described in detail below:
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain your login session, store security tokens, and remember your preferences. Without these cookies, the site cannot function properly.
Functional Cookies
These cookies are used to store your language preferences, display settings, and other customizations. They make your experience more personalized.
Analytical Cookies
We want to understand how visitors use our site. Analytical cookies track page visits, click patterns, and user behavior. This data is used in fully anonymous form.
You can disable cookies from your browser settings. However, disabling certain cookies may limit the functionality of the site.
Data Retention Period
fbaj does not retain your information longer than necessary. The retention period depends on the type of information and applicable legal requirements:
- Active Account Data: All information is retained for as long as your account remains active.
- Financial Transaction Records: Retained for a specific period as required by law.
- After Account Closure: After an account is closed or deactivated, necessary information is retained for a period determined by legal obligations.
- Marketing Preferences: Information will be deleted until you unsubscribe or upon your request.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies expire after a set period.
After the specified period, excess information is securely deleted so that it can no longer be recovered.
Your Rights
As a registered member of fbaj, you have certain important rights over your own personal information. We respect these rights and provide you the opportunity to exercise them:
Right of Access
You may request at any time to know what information fbaj holds about you. We are committed to responding within 30 days.
Right to Rectification
If your information is incorrect or incomplete, you may request that it be corrected or updated. Some information can also be changed directly from your account settings.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may need to be retained for a specific period.
Right to Restrict Processing
You may opt out of receiving marketing communications at any time. Every marketing email includes the option to unsubscribe.
To exercise any of the above rights, contact us at [email protected] or speak to us directly via 24/7 live chat. We will process your request as quickly as possible.
Protection of Minors
fbaj strictly prohibits use by anyone under the age of 21. We do not intentionally collect personal information from minors.
If it comes to our attention that a person under the age of 21 has created an account, we will immediately suspend that account and delete the collected information.
If a parent or guardian believes their child has created an account on our platform, please notify us at [email protected].
Policy Changes and Contact
We may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email and announce it clearly on the site. You are advised to visit this page regularly to stay informed about changes.
The revised policy will be considered effective from the date of publication. Continuing to use fbaj after any revision means you accept the new terms.
Contact Us
For any questions about this privacy policy or your information:
Email: [email protected]
Live Chat: Support available 24/7 in Bengali
We typically respond to all data protection related requests within 24 hours.
Other Important Policies: This privacy policy should be read together with our Terms & Conditions and Responsible Gaming Policy. Together, these three documents form the complete legal framework for using our platform.